Desktop Support Engineer
Field Support Representative Level 2
· Job Description:
o Responsible for FS operation for more than one or more site
o Provide VIP Support and Team management
o Provide Install Move Add Change (IMAC), Break\-Fix and end user support activities as required.
o Stage Build and Image systems with standard Client image (aka eCore).
o Complete special projects as requested by Customer.
o Provides technical training to more junior employees.
o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
o Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
· Job Qualifications:
o Strong Communication Skills.
o Strong Analytic/Troubleshooting Skills.
o Strong understanding of MS Windows Operating Systems.
o Strong working knowledge of MS Office and basic business application.
o Strong Customer Support Skills.
o Minimum 2 \- 5 years desk side support services.
o A\+, MCP, MCSE or equivalent certification desired.
o Basic knowledge of networks, telecom, and compute/storage.
o Advanced knowledge of MacOS \& iOS environment \& administration.
o Advanced understanding of the MacOS imaging \& end\-point deployment process.
o Basic understanding of policy, user certificates and keychains design, management and deployment.
o Advanced knowledge of mobile device support
Job Types: Full\-time, Contract
Contract length: 12 months
Pay: 2\.340,51€ \- 4\.000,00€ per month
Work Location: In person
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