Deskside Support Engineer - Onsite / Remote

We are seeking an IT Deskside Support Engineer to provide onsite support at our client's head office. This fast\-paced role is perfect for someone looking to advance their career in IT/Infrastructure support, where you will be supporting up to and including C Suite executives and treating every support call with the utmost importance and urgency.

What will you be doing?

• IT Deskside\-Style Support:


• Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users.


• Provide timely and effective solutions to technical problems, ensuring high levels of user satisfaction.


• Maintain detailed records of support requests and resolutions in the helpdesk system.


• Technical Support and Troubleshooting:


• Resolve Okta/Login issues


• Perform password resets and manage starters, leavers, and moves/changes as per procedure.


• Handle email tasks, including forwards and distribution lists.


• Ship equipment such as laptops and printers.


• Provide technical support in a hybrid infrastructure environment, including Azure IaaS, PaaS, and SaaS.


• Support Azure management platform/infrastructure (virtual machines, security groups, end point management, Entra ID)


• Undertake root cause analysis of incidents and follow up through Problem Management processes.


• Ensure adherence to all IT procedures, processes, and solutions.


• Collaborate with the IT team to deliver infrastructure projects and provide technical support to a wide range of users.

• A service\-minded attitude with previous IT support experience.


• Strong understanding of Microsoft OS (windows/server) and iOS,


• Knowledge of Azure, MDM, Office365, and Teams.


• Excellent problem\-solving skills and a deep understanding of troubleshooting.


• A customer\-centric approach with a can\-do attitude.


• Ability to work in a dynamic helpdesk environment, providing support to VIP users.


• We would expect any candidate to hold either an Azure certification, or a relevant IT related degree alongside their hands on experience


• Excellent spoken and written English.

Benefits:

• Company pension


• On\-site parking


• Work from home

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