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via Indeed · 9 September 2026 ·10 days ago

Deskside Support Engineer MAC

Cognizant

Dublin Full-time

This listing is from Indeed

View original listing ↗

Job Summary

The Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop MacOS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.

Responsibilities

Provide first level and second level support for Windows 10 Windows 11 laptops desktops MacOS devices and mobile devices.

Install configure troubleshoot and support end user devices and standard business applications.

Resolve Microsoft 365 issues related to Outlook Teams OneDrive Office applications user access and synchronization.

Perform Active Directory support activities including account unlocks password resets group updates user access checks and basic profile troubleshooting.

Support printer and MFD services including device setup print queue troubleshooting driver installation scanner support and connectivity checks.

Assist with MacOS and mobile device support using JAMF where applicable.

Support software deployment patching device compliance and endpoint support activities using SCCM and MECM.

Provide basic support for Zoom Rooms and Webex Rooms including room checks meeting support audio troubleshooting video troubleshooting and connectivity issues.

Troubleshoot basic network problems including LAN WiFi VPN IP address issues and device connectivity.

Record all issues actions resolutions and follow ups accurately in the ticketing system.

Work with service desk teams infrastructure teams and vendors to resolve escalated issues.

Follow standard operating procedures and maintain quality service delivery.

Required Skills

Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.

Good To Have Skills

JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.

This listing is from Indeed. View original listing ↗

Deskside Support Engineer MAC

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