Deskside Support Engineer – L1

Deskside Support Engineer – L1

Location: Nuess, Germany
Experience: 3\+ Years
Contract Type: B2B Contract
Role Type: Dispatch / Scheduled Visit
Work Mode: Onsite / Field Support
Work Authorization: Valid German/EU work authorization required

Job Summary

We are looking for a Deskside Support Engineer – L1 with 3\+ years of hands\-on IT support experience to provide onsite technical support to end users across hardware, software, and basic network\-related issues.

Key Responsibilities

• Provide onsite L1 support for desktops, laptops, printers, monitors, mobile devices, and peripherals.


• Troubleshoot and resolve hardware and software issues.


• Install, configure, and troubleshoot Windows OS and Microsoft 365 applications.


• Troubleshoot basic LAN, Wi\-Fi, VPN, TCP/IP, and connectivity issues.


• Perform basic Active Directory user and account support.


• Respond to and manage support tickets and service requests.


• Document troubleshooting steps and resolutions accurately.


• Support hardware deployment, replacement, relocation, and asset management.


• Assist with user onboarding and offboarding.


• Escalate unresolved issues to L2/L3 support teams.


• Follow IT security policies, SOPs, and SLA requirements.


• Provide professional and customer\-focused onsite support.

• 3\+ years of relevant Deskside/Desktop/IT Support experience.


• Diploma or Bachelor's degree in IT, Computer Science, or a related field.


• Strong hands\-on knowledge of Windows OS and Microsoft 365.


• Good understanding of Active Directory and networking fundamentals.


• Experience with IT ticketing/service management systems.


• Experience supporting hardware, peripherals, and end\-user devices.


• Strong troubleshooting, communication, and customer\-service skills.


• Ability to work independently and manage onsite assignments.


• Valid German/EU work authorization is mandatory.


• Relevant certifications such as CompTIA A\+, ITIL, or Microsoft are an advantage.

• B2B Contract


• Assignments may be delivered as Dispatch or Scheduled Visits.


• Engineers must be available for onsite/field support assignments as required.

Pay: 160,00€ \- 180,00€ per day

Work Location: In person

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