Deputy Service Manager

Deputy Service Manager - Edenbridge - Residential - £30,200

About

We have partnered with an organisation in their search for a Deputy Service Manager with experience managing residential services for learning disabled adults.

The organisation exists to create a future where learning disabled people can live the best life possible. It aims to achieve this by campaigning for positive change, providing personalised support, and developing solutions that promote independent living. Its work is grounded in values of inclusion, empowerment, and person-centred support for individuals within their communities.

Deputy Service Manager (Residential) - The Details

• Paying £30,200


• Various perks, discounts and benefits


• Flexible pay options via Wagestream


• Wellbeing support including Digital GP, counselling and mental health services


• A warm, supportive and inclusive team culture

Deputy Service Manager (Residential) - Responsibilities and Requirements

The role includes responsibilities across leadership, care delivery, compliance, workforce management, and operational oversight:

Leadership and Service Delivery

• Deputising for the Service Manager when required


• Leading and supervising the support team within the residential home


• Ensuring high-quality, person-centered care delivery at all times


• Promoting independence, choice, and co-production with residents


• Leading rota planning to meet the needs of the home and its residents


• Acting as a visible role model across shifts

Care, Quality and Compliance

• Ensuring compliance with CQC regulations, safeguarding, Mental Capacity Act, Human Rights Act, and Deprivation of Liberty Safeguards


• Supporting risk assessments, care plans, and reviews


• Overseeing medication management and staff training in procedures


• Completing audits, spot checks, and contributing to monthly reports


• Managing and responding to safeguarding concerns, complaints, and incidents


• Maintaining confidentiality and adhering to governance and regulatory standards

Operational and Financial Management

• Supporting budget management and ensuring cost-effective service delivery


• Managing rotas, staffing levels, vacancies, and service capacity


• Ensuring accurate record keeping and use of systems


• Supporting administrative processes including documentation and filing systems


• Assisting with recruitment and onboarding processes

Workforce Management

• Conducting supervisions, appraisals, and performance management


• Supporting staff development and training plans


• Leading team meetings and promoting reflective practice


• Supporting employee engagement and retention


• Carrying out exit interviews where required

Environment, Health and Safety

• Ensuring compliance with health and safety, fire regulations, and environmental standards


• Supporting maintenance of the home, equipment, and vehicles


• Liaising with maintenance teams to ensure timely repairs and safety standards


• Escalating risks and issues appropriately

Stakeholder and Relationship Management

• Building relationships with families, professionals, local authorities, and partner organisations


• Supporting effective communication between services and external agencies


• Promoting collaboration and positive outcomes for residents

Deputy Service Manager (Residential) - Requirements

• Experience in a supervisory or senior support role in learning disability or autism services (ideally residential care)


• Strong knowledge of CQC regulations, safeguarding, health and safety, and relevant care legislation


• Experience in rota management, care planning, and staff supervision


• Ability to lead teams and manage performance effectively


• Strong communication, decision-making, and organisational skills


• Ability to manage crises and respond flexibly to service needs


• IT proficiency (including care systems and rota planning tools)


• Level 4 Diploma in Adult Care (or Level 3 with willingness to complete Level 4 apprenticeship)


• Full driving licence preferred


• Commitment to equity, diversity, inclusion, and organisational values (diverse, kind, positive, visionary)

About Us

Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy

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