Deputy Manager

Job Title: Deputy Manager

Location: Manchester

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long\-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

Responsible Jewellery Brand, 2026 – Country \& Town House

Responsible Luxury Business of the Year, 2025 \& 2026 – Positive Luxury

Top 50 Inspiring Workplaces (UK \& NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e\-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female\-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for Deputy Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

We have all the makings of an iconic brand \- beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Deputy Manager role is an exciting opportunity to:

Support the Boutique / Concession Manager and being the ‘go\-to’ person when you are the most senior Management Team member on shift

Driving sales and exceeding targets through exceptional customer service and building a client business

People management and coaching to deliver the above

Maximising store efficiency through operations management

What you’ll do

Driving Sales

Deliver sales budget at your location through driving store and team KPIs

Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same

Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these

Manage the team in accordance with company policy and procedures

Drive completion of approved brand and product training programs to ensure consistent and effective stylin advice and inspiration to all customers

Delivering Efficiency

Execute visual merchandising guidelines to a high standard

Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

Maintain an accurate stock file

Ensure accurate payment processing and cash handling

Ensure the appropriate processing of in\-store services (including engraving, and aftercare)

What you’ll bring

A demonstrated passion for customer service and driving a business

Commercially aware and target driven

Excellent communication and interpersonal skills

Flexible, able to adapt

Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

Are hands\-on, solutions\-focused, and entrepreneurial

Collaborate openly with humility, honesty, and humour

Embrace learning, teaching, and personal growth

Stay resilient, adaptable, and self\-motivated in a creative environment

Speak up when you don’t know \- and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data\-led decisions that create long\-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

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