Deputy Hotel Manager
Deputy Hotel Manager, The Bedford Swan Hotel \& Thermal Spa
Job Summary
Located in the heart of Bedford, The Bedford Swan Hotel \& Thermal Spa is a busy and established hotel offering accommodation, food and beverage, events and spa experiences. With a varied operation and a diverse mix of leisure, business, event and local guests, no two days are quite the same.
The Bedford Swan is part of Distinct Group Ltd, and we are proud to be members of the Hoteliers’ Charter. We are committed to creating a workplace built on respect, fairness, equality, diversity and opportunity, while placing the wellbeing and career development of our colleagues at the heart of our operations.
We are looking for an experienced and enthusiastic, hands on Deputy Hotel Manager to work alongside the Hotel Manager, supporting the day\-to\-day running of the hotel while playing a key role in driving standards, performance and guest experience.
A major part of the role will be working closely with our F\&B Ops Manager and Heads of Department and being the go\-to operational support for teams across the hotel. You will be hands\-on, visible and proactive, leading from the front and helping to ensure the operation runs smoothly, particularly during busy services, events and peak periods.
Your role will be pivotal in motivating our teams, maintaining standards and ensuring our guests consistently receive a great experience. This is an exciting opportunity for an experienced hospitality manager looking to take the next step in their career and develop within a growing hotel group.
Requirements of the Role
You will lead, motivate, train and develop colleagues across departments while maintaining high standards of service, cleanliness and presentation throughout the property.
The role will also involve supporting recruitment, rotas, labour management and stock control, while helping to drive revenue, improve operational efficiency and contribute to the overall profitability of the hotel.
You will work closely with the hotel's operational teams to ensure a consistent guest journey across accommodation, food and beverage, events and the wider hotel experience. Building strong relationships with our regular guests and local customers will also be an important part of the role.
You will be a great fit if you have proven experience in a hands\-on hospitality management role and strong operational knowledge, with the confidence to lead teams on the floor in a fast\-paced hotel environment.
You will have good commercial awareness, understand the importance of controlling costs and managing labour effectively, and be able to identify opportunities to improve performance, guest satisfaction and revenue.
Most importantly, we are looking for a natural leader who enjoys developing people, building strong teams and leading by example. You will be calm under pressure, organised, solution\-focused and comfortable getting involved wherever you are needed.
What's on Offer?
- £50,000 per annum \+ £30 per week TRONC.
- Join a growing, ambitious company with a strong focus on employee development and career progression.
- Employee discounts on food, beverage and accommodation across the group.
- Access to our employee benefits platform, offering hundreds of discounts including high\-street shopping, gym memberships and cinemas.
- Salary sacrifice schemes including pension and Cycle to Work.
- Employee of the Month recognition, including an annual trip for monthly winners and a reward for Employee of the Year.
- Free and confidential 24\-hour Employee Assistance Programme supporting your wellbeing.
- Virtual GP access.
- Long\-service recognition, rewards and events.
Pay: Up to £50,000\.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On\-site parking
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