DENZA Mobile Service Engineer

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer\-focused Mobile Service Engineer to deliver high\-quality technical support directly to our end customers.

Key Responsibilities

• On\-site Technical Service: Deliver professional on\-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.


• Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.


• Issue Escalation \& Coordination: Escalate complex technical matters to Quality, R\&D and Technical teams; coordinate follow\-up actions to secure robust solutions.


• Advanced Diagnostics \& Data Analysis: Use diagnostic systems and big\-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.


• Quality Feedback \& Continuous Improvement: Capture and report quality\-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.


• Customer Experience: Represent DENZA on\-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.


• Documentation \& Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.

• 3–5 years’ technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes‑Benz, BMW, Audi, Tesla, Volvo).


• Practical experience working on mechanical, electrical and high\-voltage EV systems.


• Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous.

• Strong diagnostic and troubleshooting capabilities across vehicle systems.


• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.


• Knowledge of high\-voltage safety procedures and EV architecture.


• Ability to interpret technical data, failure patterns and quality reports.

• Customer\-focused with excellent communication skills consistent with premium service standards.


• Ability to work independently in the field with discipline, reliability and a sense of ownership.


• Structured problem solver who remains calm and confident when interacting with customers.


• Team player who collaborates effectively with internal stakeholders to drive solutions.

• Valid driving licence and willingness to travel within the region for on\-site interventions.


• Fluent in English and the local market language.


• Commitment to comply with health and safety procedures, including high\-voltage safety protocols.

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