DENZA Aftersales - Mobile Service Engineer
About BYD
Our Purpose is to *build a zero\-emission future that reconnects humanity with nature.* We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high\-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero\-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all\-electric cars, all\-electric buses, and all\-electric forklift trucks.
About BYD France
BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China\-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all\-electric cars, buses \& forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer\-focused Mobile Service Engineer to deliver high\-quality technical support directly to our end customers.
Key Responsibilities
1\. On\-Site Technical Service
Provide professional on\-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium\-quality service.
2\. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
3\. Cross\-Functional Issue Escalation
Coordinate with Quality, R\&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
4\. Big Data \& Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
5\. Quality Feedback \& Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
6\. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
Profile
Professional Background :
- 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes\-Benz, BMW, Audi, Tesla, Volvo, etc.).
- Strong hands\-on experience in mechanical, electrical, and high\-voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
- Solid diagnostic and troubleshooting capabilities.
- Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
- Knowledge of high\-voltage safety procedures and EV architecture.
- Ability to interpret technical data, failure patterns, and quality reports.
- Customer\-focused mindset with strong communication skills according to Premium/Luxury standards.
- Ability to operate independently in the field with discipline and reliability.
- Strong problem\-solving approach and sense of ownership.
- Calm, professional, and confident when dealing with customers onsite.
- Valid driver’s license.
- Ability to travel within the region for on\-site interventions.
- Fluent in English and local market language.
Type of Employment: Full\-time
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