Dental Receptionist

We are seeking a reliable and friendly Dental Receptionist who would also be able to support us on our reception desk. We are a specialists\-based practice located in Banstead Surrey. We accept referrals for treatment, advice, second opinions, and treatment planning. Our team is highly trained in\-patient care, expert diagnosis, and meticulous treatment planning. We use top\-tier equipment and materials to ensure high\-quality treatment in a stress\-free environment.

Benefits:

• Competitive salary


• Company pension scheme


• GDC and indemnity paid


• Core CPD organised by the practice


• Mintago membership\- employee discount scheme


• Extra day off for Birthday


• Support of a well\-established friendly team


• Annual cost of living wage increase


• Team member of the month rewards


• Social events including summer and Christmas parties


• On site parking

Salary:TBC

Hours:Mon – Thurs 8\.30\-17\.30, Fri 7\.30\-16\.00

Key responsibilities \& duties:

• Act as the first point of contact for patients and visitors, providing a professional, friendly, and welcoming service at all times.


• Manage patient appointments, recalls, cancellations, and emergency bookings to maximise clinical diary utilisation.


• Handle incoming and outgoing telephone calls, emails, and patient enquiries efficiently and courteously.


• Maintain accurate patient records and update all communications on the practice management system (SOE/R4\).


• Process patient registrations, medical history forms, treatment plans, and NHS documentation in line with practice procedures.


• Support the smooth day\-to\-day operation of the dental practice and assist the clinical team where required.


• Carry out cash handling duties, including taking payments, balancing daily takings, reconciling accounts, and preparing banking in accordance with company policies.


• Monitor and manage outstanding accounts, failed appointments (FTAs), open treatment courses, and patient finance applications.


• Ensure compliance with NHS regulations, EDI procedures, Data Protection requirements, and practice policies.


• Coordinate referrals, interpreter services, and patient correspondence, ensuring all documentation is processed accurately and promptly.


• Assist with the training and support of reception staff and contribute to maintaining efficient reception procedures.


• Order stationery and maintain adequate stock levels for administrative supplies.


• Manage complaints in accordance with practice procedures and provide patients with relevant information when required.


• Maintain a clean, organised, and professional reception and waiting area environment.


• Complete daily administrative tasks, including filing, record preparation, email management, post handling, and system backups.


• Monitor health and safety standards within reception, waiting areas, and patient facilities, reporting any concerns to the Practice Manager.


• Work collaboratively with dentists, clinicians, and colleagues to deliver high\-quality patient care and customer service.

• Excellent customer service and patient care skills


• Strong communication and interpersonal abilities


• Professional telephone manner


• Appointment scheduling and diary management


• Cash handling and financial administration


• Knowledge of SOE/R4 or similar dental practice software


• IT literacy including Microsoft Office applications


• Accurate data entry and record\-keeping skills


• Understanding of GDPR and patient confidentiality requirements

IND003

Benefits:

• Additional leave


• Company events


• Company pension


• On\-site parking


• Store discount

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