Dental Receptionist

Job title: Full Time Receptionist

Purpose of the job:
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to:
The principal, practice manager

Responsible for:
Trainee receptionists

Employment duties:
\- Perform a high quality reception and administration service to ensure patient
satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies

\- Establish and maintain productive working relationships with all members of the dental team

\- Liaise with the practice manager on all matters concerning administration, pay
and service conditions.

\- Assist with the supervision of the trainee receptionist in the practice

\- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks:

\- Answer the telephone and deal with patient enquiries in a positive, efficient and
friendly manner

\- Receive and deal with patients and visitors in a pleasant and prompt manner

\- Keep patients informed of any delays

\- Notify dentists/hygienists of patients’ arrivals

\- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

\- Prepare patient records and day sheets for each dentist (hygienist/therapist)

\- Collect and record patient payments and pursue any debts in accordance with the practice payments policy

\- Maintain the patient records to ensure they are completed correctly before filing them securely

\- Follow computer procedures to ensure that patient records are properly maintained

\- Carry out routine house\-keeping procedures on the computer, including undertaking regular back\-ups in line with practice policies

\- Liaise with dental laboratories, suppliers and other organisations as required,
keeping records of laboratory work in and out

\- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

\- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

\- Keep the office, patient’s toilet and reception area tidy and welcoming

\- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

\- Provide feedback on the performance of the trainee receptionist that you
supervise

\- Assist throughout the practice and perform such other tasks as reasonably
requested by the principal

\- Attend all practice meetings as requested

Pay: From £12\.71 per hour

Benefits:

• Company pension

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