Dental Receptionist

Location: Morningside, Edinburgh (Comiston Dental)

Position: Full\-Time / Permanent

Part time will be considered for the right candidates.

Salary: Competitive (dependent on experience)

About Us

Comiston Dental is a well\-established private dental practice based in Morningside. We pride ourselves on providing high\-end treatments delivered by excellent clinicians and supported by a dedicated, professional team. We are committed to maintaining a warm, welcoming, and seamless environment for our patients, and our reception team plays a vital role in making that happen.

We are currently looking for an experienced and reliable Dental Receptionist to join us as the first point of contact for our practice.

The Role \& Key Responsibilities

In this role, you will be responsible for the smooth day\-to\-day running of the front desk and managing the patient journey. Exceptional customer service and strong organisational skills are essential, as you will be required to manage a variety of daily tasks efficiently.

Your daily responsibilities will include:

• Patient Care: Acting as the first point of contact, greeting patients warmly, and handling enquiries with empathy and professionalism.


• Diary \& Appointment Management: Efficiently managing and utilising the clinicians' diaries to ensure the practice runs smoothly.


• Administration: Handling incoming phone calls, responding to emails promptly, and managing incoming patient referrals.


• Financial Duties: Booking appointments accurately, processing patient payments, and handling daily financial transactions.


• Patient Support \& Growth: Introducing patients to our practice dental plan and completing routine post\-treatment aftercare follow\-up calls.

We are looking for a capable and proactive individual who takes pride in delivering excellent service and can manage a busy workload with a calm, professional approach.

Essential Skills \& Attributes:

• Exceptional People Skills: Strong communication skills, natural empathy, and a customer\-first mindset.


• Strong Task Management: The ability to multi\-task efficiently and complete daily administration duties under pressure.


• Attention to Detail: High accuracy in data entry, diary bookings, and message taking.


• Reliability: A well\-organised individual who takes responsibility for completing their daily tasks.

• Previous experience in a high\-quality customer service, reception, or private healthcare environment is required.


• Experience using SOE (Exact) dental software is highly desirable, though training can be provided for the right candidate.

• A friendly, professional, and highly supportive working environment.


• The opportunity to work alongside excellent clinicians and a great team.


• A lovely practice location in the heart of Morningside.

If you have the customer service skills and organizational ability we are looking for, please submit your CV along with a short cover letter to: practicemanagercomistondental@gmail.com

Job Types: Full\-time, Permanent

Pay: From £13\.50 per hour

Benefits:

• Company pension


• Employee discount


• Private dental insurance


• Private medical insurance

• Dental receptionist: 1 year (required)

• English (required)

• United Kingdom (required)

• Edinburgh EH10 6AA (required)

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