Dental Receptionist/Administrator

Overview

As Receptionist/Front of House you will be at the centre of patient engagement and practice operations. Previous experience of a role within dentistry essential.

The front of desk is responsible for all functional duties of clinical administration: phone and email enquiries handling, conversations and bookings, medical documentation administration (SOE Portal Med checks, logging/saving patient communication, etc.), advanced diary management, check\-in and check\-out of clients on the day, relationships management.

The Ideal Candidate will:

• Ensure the smooth running of reception in order to provide a 5\-star standard of service to patients, visitors and staff.


• Book patients in for their appointments accurately.


• Deal with /respond to all phone calls, emails \& answerphone messages in an efficient, timely and courteous manner.


• Follow up on any outstanding treatment plans and recalls as needed.


• Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts.


• Ensuring conversations are updated correctly throughout the day.


• Monitor and modify the clinician's daily schedule.


• Sundry duties to include sorting post, receiving and recording deliveries (ensuring they are put away, making checks and being responsible for allocating them to where they are needed).


• Be well presented, articulate, hard\-working, motivated and enthusiastic.


• Have excellent command of the English language both written and spoken, good communicator with high level interpersonal and patient care skills.


• Have good IT \& computer skills, including Microsoft Office and saving email documentation and attachments.


• Cashing up and uploading on to management software (DEXT).

Requirements

• Have previous experience as a dental receptionist.


• Managerial experience.


• Background in dental nursing is accepted to be able to deal with patient queries.


• Previous experience working with specialists.


• Have a warm and welcoming attitude.


• Be proactive.


• Have excellent communication and interpersonal skills.


• Have a good command of written and spoken English.


• Have the ability to multitask and work in a busy environment.


• Experience with Exact software.

• Someone who anticipates needs, thinks ahead, and acts without prompting.


• Your ability to connect with patients and colleagues makes you approachable and effective.


• Meticulous and Organised: Juggling tasks without missing a beat comes naturally to you.


• Adaptable \& Eager to Learn: You thrive in fast\-paced environments and seize opportunities to grow.

Please email CV and brief description of your suitability of the role to: camdenplacedental@gmail.com

Pay: From £15\.00 per hour

Benefits:

• Free parking

This listing is from indeed. View original listing ↗