Dental Concierge

Job Summary
We are looking for an exceptional Dental Concierge to join our friendly and professional team in a practice renowned for clinical excellence, innovation, and outstanding patient care.

With over 20 years of successful dental implant provision, our practice has built a trusted reputation for transforming patients’ confidence and delivering first\-class dental experiences. As suppliers of dental implants, education, development, and attention to detail are embedded within our culture.

This is more than a front\-of\-house role — it is an opportunity to become the face of a high\-performing practice where patient experience is the priority. As a Dental Concierge, you will play a key role in creating a warm, welcoming, and seamless journey for every patient, ensuring they feel valued, informed, and cared for from their very first interaction.

What we offer

• The opportunity to work within a highly respected implant and general dental practice


• A supportive, experienced, and close\-knit team environment


• Ongoing training and development opportunities


• Exposure to advanced dentistry and premium patient care pathways


• A role where you can genuinely make a difference to patients’ confidence and experience


• Career growth within a forward\-thinking and ambitious practice

If you are enthusiastic, patient\-focused, and looking to develop your career within a practice committed to excellence, we would love to hear from you.

Duties

• Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit


• Manage patient appointments, including scheduling, confirmations, and rescheduling as necessary


• Answer phone calls, respond to enquiries, and direct calls appropriately


• Assist with patient check\-in and check\-out procedures efficiently


• Maintain accurate patient records and update information in the practice management system


• Handle administrative tasks such as assisting the Practice Manager with managing the CRM system for the practice, data entry, and processing payments


• Coordinate with dental staff to ensure smooth daily operations


• Provide information about treatments, payment options, and practice policies to patients


• Support the team in maintaining a clean and organised reception area

Qualifications

• Previous office experience or administrative experience is preferred but not essential; training will be provided


• Excellent organisational skills with attention to detail


• Strong communication skills, both written and verbal


• Friendly, approachable manner with a professional appearance


• Ability to work effectively as part of a team in a fast\-paced environment


• Proficiency in basic computer applications such as MS Office (Word, Excel)


• Ability to prioritise tasks efficiently and handle multiple responsibilities simultaneously

This role offers an engaging environment where your organisational skills and customer service abilities will be valued. We welcome applicants who are eager to contribute positively to our practice’s success.

Pay: £12\.71\-£13\.50 per hour

Benefits:

• Company pension


• Free parking


• On\-site parking


• Sick pay


• Transport links

Work Location: In person

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