Delivery Success Manager
Role: Delivery Success Manager
Reporting to: Managing Director
Salary: £40,000 to £50,000 per annum
The Supply Register are an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company.
As Delivery Success Manager, you will be responsible for ensuring the successful delivery, optimisation, and continuous improvement of managed recruitment services across The Supply Register's Multi-Academy Trust and College partnerships. Acting as a key strategic relationship manager for both clients and supply chain, this role is accountable for maintaining exceptional service, maximising revenue opportunities and supporting long-term client retenion & growth.
Relationship Management Responsibilities:
- Stakeholder Management: Act as the key point of contact for stakeholders at Multi-Academy Trusts across all regions. Develop and enhance partnerships with clients by building relationships with multiple key contacts at each Trust.
- Service delivery: Attend regular service reviews with all clients ensuring that Key Performance Indicators (KPI's) are met and make the necessary actions to navigate any challenges.
- Quality: Continuously monitor candidate feedback across all Multi Academy Trusts ensuring that any concerns are identified and addressed in a timely and efficient manner.
- Revenue maximisation: Play a key part in ensuring that revenue from all clients is maximised through regular service reviews, internal collaboration, supply chain management & continuous improvement.
- Internal collaboration: Work with the Regions Manager & Regional Partnership Managers to ensure clients receive outstanding service and identify the need for additional resource where required.
- MI Reporting: Use PowerBI to prepare and present mon
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