Debt Collector
Fame Recruitment Consultants Ltd
North London
Full-time
GBP 38,000 – 42,000
This listing is from Reed
Our client is a well-established, FCA-regulated consumer credit company and a market leader in its field. Due to continued growth, they are looking to recruit a professional and empathetic Debt Collector to join their team based in North London.
Key Responsibilities: • Manage a portfolio of overdue customer accounts and outstanding debts.
- Make regular inbound and outbound calls to customers regarding overdue payments.
- Proactively pursue outstanding balances and maximise debt recovery.
- Negotiate affordable and sustainable repayment plans with customers.
- Deal sensitively and professionally with customers experiencing financial difficulties.
- Monitor repayment arrangements and follow up on missed or overdue payments.
- Maintain accurate and up-to-date records of all customer contact and collection activity.
- Ensure all collection activity complies with FCA regulations, Consumer Duty, company policies and data protection requirements.
- Escalate accounts where appropriate and liaise with internal departments and external parties as required.
- Confident and professional telephone manner with strong negotiation and influencing skills.
- Experience using CRM systems and maintaining accurate records.
- Good understanding of FCA regulations, Treating Customers Fairly (TCF) and Consumer Duty.
Fame Recruitment is an equal opportunities employer. We are committed to continuously improving our diversity, equity, and inclusion efforts.
Please note, due to a high volume of applications, we are unable to respond to each applicant individually. If you have not heard from us within 24 hours, your application has been unsuccessful.
This listing is from Reed. View original listing ↗