Day Concierge (Zero Hours)
Salboy
Manchester
Full-time
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Job Advert
Job Title: Front of House – Day
Reports To: Assistant Building Operations Manager
Location: On\-Site – Manchester City Centre
\<hr data\-start\="144" data\-end\="147"\>### Purpose of the Role
To deliver exceptional Front of House services at a new residential development, acting as the first point of contact for residents and visitors and upholding the highest standards of professionalism and customer care.
\<hr data\-start\="393" data\-end\="396"\>### Key Responsibilities
General Duties
- Greet residents and visitors, handling general enquiries and resolving issues promptly.
- Respond to unforeseen cleaning needs (e.g. spills or accidents) in communal areas.
- Manage parcel handling: receive, store and distribute deliveries and registered post in line with company protocols.
- Provide utility metre readings for all properties on request.
- Handover shift information clearly to incoming staff, briefing them on events and outstanding tasks.
- Control key distribution to contractors and authorised personnel, maintaining accurate records.
- Facilitate access for service providers (utility companies, refuse collection, maintenance teams).
- Support the Housekeeping and Leisure teams with cleaning or assistance duties as required.
- Respond professionally to resident enquiries, complaints and requests.
- Enter and maintain accurate resident data in the site app.
- Coordinate and schedule maintenance work.
- Manage bookings for shared amenities via the site app.
- Monitor CCTV and alarm systems throughout each shift.
- Screen visitors, guests and contractors to verify authorisation; report any suspicious activity to management.
- Assist residents with booking communal amenities and events.
- Prepare and set up communal spaces (e.g. residents’ lounge) for events.
- Coordinate with the wider site team to ensure seamless resident experiences.
- Manage site\-app communications and announcements.
- Excellent verbal communication and interpersonal skills
- Strong problem\-solving and crisis\-management abilities
- Effective time\-management and organisational skills
- Self\-motivation with the ability to work independently and follow direction
- Meticulous attention to detail and commitment to outstanding customer service
- Familiarity with on\-site building systems, facilities and basic maintenance procedures
- Understanding of Health \& Safety protocols
Qualifications
- Essential: Strong foundational education
- Desirable: First Aid training; Health \& Safety qualification; Customer Service certification
- Desirable: Previous customer\-service role in residential property or similar environment
- Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with property\-management systems
- Positive, friendly and professional demeanour
- Enthusiastic about supporting others and achieving high standards
- Proactive, solution\-oriented mindset
- Flexible team player, willing to assist across departments as needed
If you excel at creating warm, efficient front\-of\-house experiences and take pride in delivering premium service, we’d love to hear from you.
This listing is from indeed. View original listing ↗