Data Centre Operations Manager

<h2>Our Company</h2>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do.</div>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency. We are equally committed to investing in and supporting our employees, partners, and customers as we continue to grow and innovate worldwide.</div>
<h2>The Opportunity</h2>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">We are seeking a highly motivated <strong>Data Center Service Operations Manager</strong> to oversee and lead operations across our portfolio of UK and European Global Data Centres.</div>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">This role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The successful candidate will be responsible for leading cross-functional meetings, managing action plans, overseeing project timelines, and ensuring deliverables are achieved to the satisfaction of both EOS and our clients.</div>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As the Operations Manager, you will have the opportunity to influence the direction of our data centre services while maintaining responsibility for onsite operations across four locations.</div>
<h2>Key Responsibilities</h2>
<h3>Project Leadership</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead cross-functional teams in the planning, execution, and successful delivery of data centre and server operations initiatives.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive performance against operational metrics, project objectives, and service goals.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ensure achievement of all client performance indicators and service requirements.</li>
</ul>
<h3>Tactical Planning</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop and manage comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive execution to ensure efficient delivery and high-quality outcomes.</li>
</ul>
<h3>Stakeholder Management</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and maintain strong relationships with internal stakeholders, external vendors, and subcontractors.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Facilitate effective communication and collaboration throughout the project lifecycle to support successful delivery.</li>
</ul>
<h3>Resource Management</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Oversee the allocation of personnel, equipment, and materials across projects and operational activities.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Optimise resource utilisation to improve efficiency and ensure timely delivery.</li>
</ul>
<h3>Quality Assurance</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Establish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive consistent and successful service delivery across all locations.</li>
</ul>
<h3>Risk Mitigation</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proactively identify operational risks, issues, and dependencies.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop mitigation strategies to minimise disruption and ensure all service level agreements (SLAs), metrics, and project deliverables are achieved within scope and schedule.</li>
</ul>
<h3>Reporting and Documentation</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Prepare and present regular status reports, project updates, and performance metrics for stakeholders.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Communicate progress, milestones, challenges, and key risks clearly to leadership teams and clients.</li>
</ul>
<h3>Continuous Improvement</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead post-project reviews and lessons learned sessions.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Identify opportunities for process improvement, operational efficiencies, and service innovation.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Promote best practices that enhance future project and service performance.</li>
</ul>
<h2>Essential Criteria</h2>
<h3>Experience and Technical Expertise</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven experience managing global technical teams supporting server deployments and operational environments.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience driving process improvements and systems development, including the use of automation to streamline workflows.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated experience managing change control processes and conducting maintenance activities within production environments.</li>
</ul>
<h3>Customer Success and Service Management</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong background in service management and customer relationship management, with a focus on delivering exceptional service experiences.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience developing customer success plans, defining key performance indicators (KPIs), and maintaining high levels of customer satisfaction.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to manage multiple priorities and deliver results within demanding timelines.</li>
</ul>
<h3>Leadership and Communication Skills</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent leadership and interpersonal skills, with the ability to foster collaboration across geographically dispersed teams.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Self-motivated, proactive, and capable of independently identifying and resolving challenges.</li>
</ul>
<h3>Operational and Organisational Skills</h3>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong organisational and time-management skills, including the ability to handle sensitive and confidential information.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to influence stakeholders, negotiate effectively, and make informed decisions in high-pressure environments.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Solid understanding of service management principles and frameworks such as ITIL or equivalent methodologies.</li>
</ul>
<h2>Desirable Criteria</h2>
<ul>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience supporting data centre operations and server deployment programmes.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Data-driven mindset with a strong focus on continuous improvement and service optimisation.</li>
<li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience analysing operational metrics to identify trends and opportunities for enhanced service performance.</li>
</ul>
<h2>Belonging at EOS</h2>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">EOS is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a variety of perspectives, experiences, and backgrounds strengthens our organisation and helps us deliver exceptional outcomes for our customers.</div>
<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">We are proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of gender, gender identity or expression, age, race, ethnicity, nationality, religion or belief, sexual orientation, disability, marital or civil partnership status, or any other characteristic protected by applicable law.</div>
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<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>#INDEMEA </strong><strong>#LI-Onsite</strong></div>

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