Customs Customer Service M/F
General information
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Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution \& Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11\.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2026\-17539
Line Of Business
FREIGHT MANAGEMENT
Position description
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Type of assignment
Full\-time Regular
Function
Operational activities \- Customs \& Foreign Trade Compliance
Job title
Customs Customer Service M/F
Job description
The customs clearance specialist is an expert in customs operations and processes. By providing their expertise in this field, they help the company to manage risks and avoid legal proceedings by ensuring that commercial operations are carried out in compliance with all the regulations and legislation in force.
Applicant's profile
Steering and monitoring of customs operations
Prepare and submit required documentation for international shipments, including bills of lading, customs declarations, and other necessary documentation
Validate official declarations with the customs authorities
Ensure compliance with all applicable regulations and laws, including tariffs, customs clearance, and import/export regulations
Manage the invoicing process to the client in a timely and accurate manner
Represent the client to the Customs Authority
Alert the client in case of litigious customs, identify the appropriate solutions to resolve the issue
Coordinate with other members of the logistics team, such as freight forwarders and warehouse personnel, to ensure that goods are transferred and delivered in a timely and efficient manner
Ensure that manufactured products are correctly classified according to their category (perishable, dangerous, technological, etc.) and according to the commercial and regulatory requirements specific to the country of origin and destination of the goods
Resolve customs\-related issues and communicate with government agencies.
Develop and maintain relationships with clients, government agencies, and other stakeholders in order to ensure smooth and efficient customs clearance processes
Reporting and analysis
Implement and monitor KPIs to assess the benefits of optimizing customs flows
Produce and maintain reporting following client deadlines and Geodis requirements
Analyze foreign regulations and the establishment and implementation of procedures to comply with them
Advice and guidance
Act as a liaison between the customer, the customs authorities, the goods transit department and all other control bodies, and ensure that all necessary documents are in order
Monitor changes in customs regulations, disseminate information, advise and train the departments concerned or customers
Provide support to sales teams, including during customer visits
Communicate the risks associated with non\-compliance with customs regulations
Identify potential savings, define Incoterms policies (rules and procedures determining the responsibilities and obligations of the seller and the buyer) with a view to optimizing customs costs
Support control and litigation procedures
Stay up to date in the field
Bachelor's/Master's degree in International Trade, Supply Chain, Logistics, or a related field
5\+ years of experience in a similar role
Working time (%)
100
Position location
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Position place
Europe, Spain, Madrid, Comunidad de
Location
Madrid
Candidate criteria
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Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Junior (1 to 5 years of experience)
Languages
English (Fluent)
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