Customer Training Manager (m/f/d)

Why voize? Because we’re more than just a job!
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At voize, we believe the greatest gift to frontline workers is time \- time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology \- we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000\+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first\-in\-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Drive product activation through transformative training
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As an Onboarding Manager \- Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI\-powered solution. You will motivate and engage groups of 10\-15 caregivers (power users \& voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business – No two days are alike
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• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.


• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.


• Collaborate with cross\-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real\-time feedback.


• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.


• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.


• Onsite visits: Conduct visits for low adoption cases to re\-engage users and support them on\-site.

• Proven experience in Train the Trainer programs, particularly with large groups


• Strong communication and presentation skills, able to engage and motivate users


• Experience in training professionals, ideally in the healthcare or caregiving sector


• Passion for technology adoption and empowering others to embrace change


• Fluent in German (C2\), with good knowledge of English


• Willingness to travel 2–3 times a week to our customers \- ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

• We are a fast\-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany


• Become a co\-creator of our success with stock options


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off\-sites, and access to learning platforms such as Blinkist and Audible


• You decide when you work best, that means flexible working hours and a good hybrid set\-up.

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

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