Customer Training Manager (m/f/d)
Why voize? Because we’re more than just a job!
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At voize, we believe the greatest gift to frontline workers is time \- time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.
We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans \- we support and amplify their impact. Today, 1,500\+ care facilities trust voize, and over 100,000 nurses rely on our AI companion to ease their daily workload.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
As a fast\-growing team, we combine first\-in\-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
Your Mission: Drive product activation through transformative training
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As an Onboarding Manager \- Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI\-powered solution. You will motivate and engage groups of 10\-15 caregivers (power users \& voize coaches), empowering them to embrace the technology and improve their documentation workflow.
Your Daily Business – No two days are alike
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- Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.
- Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
- Collaborate with cross\-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real\-time feedback.
- Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.
- Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.
- Onsite visits: Conduct visits for low adoption cases to re\-engage users and support them on\-site.
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- Proven experience in Train the Trainer programs, particularly with large groups
- Strong communication and presentation skills, able to engage and motivate users
- Experience in training professionals, ideally in the healthcare or caregiving sector
- Passion for technology adoption and empowering others to embrace change
- Fluent in German (C2\), with good knowledge of English
- Willingness to travel 2–3 times a week to our customers \- ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel
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- Proactive problem solver: You anticipate challenges and surface solutions early.
- Fast\-paced learner: You thrive in dynamic environments and adapt quickly.
- Ownership mentality: You take full accountability for customer outcomes.
- Collaborative spirit: You partner across teams to drive collective impact.
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- We are a fast\-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
- Become a co\-creator of our success with stock options
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off\-sites, and access to learning platforms such as Blinkist and Audible
- You decide when you work best, that means flexible working hours and a good hybrid set\-up.
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We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!
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