Customer Support Representative - German - Lisbon

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on\-site

Employment type: Full\-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls


• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries


• Reviewee reported cases within established turnaround times and quality standards


• Escalate complex or unresolved issues according to company protocols.

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)


• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers


• Ability to handle stressful situations


• Previous Contact Centre or Customer Service experience (preferable)


• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)


• Good and customer\-friendly service


• Curious and persistent in solving issues


• Organized and can keep a cool head even in stressful situations


• Working schedule: Monday \- Sunday, 24/7 rotating shifts.

• Modern office in a city center with open spaces, easy to access with public transportation


• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace


• Support from colleagues with coaching and mentoring opportunities


• Health and Wellbeing initiatives


• Monthly meal allowance


• And much more!!!

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