Customer Support Associate, Czech Speaking

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.
Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future.
Customer Support at Sellpy
The next Czech-speaking colleague will have an important role in supporting our customers in the Czech market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before.
In short, you will
Create satisfaction for our buyers and sellers in a wide variety of support errands
Pick up inquiries via chat, telephone and/or email
Learn lots about second hand in a fast-paced environment
Help to improve our service based on customer feedback

Requirements
A structured and service-minded mentality
Spoken and written fluency in Czech
Good knowledge of English as this is our company language
An interest in finding solutions and improving the offer for our customers

We’d be impressed if you have
Additional language skills (French, Polish or German)
Experience in a customer-facing role
Experience in working in customer support via chat, phone and email
An interest in second hand

You get to
Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis
Join a vibrant office culture at Medborgarplatsen
Work with highly skilled and motivated colleagues
Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
Gain new skills with unlimited access to a learning platform

Location
This role is based at our Medborgarplatsen office. You work Monday to Friday, 08:15–17:15, and start with six weeks of onboarding on-site.
Form of employment: Full-time
Start: As agreed upon
How we use AI
We may use AI as part of our recruitment process, but all hiring decisions are made by humans.

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