Customer Support Advisor
Customer Support Specialist
Do you like the idea of working from home one week and enjoying a fun, friendly office the next?
If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career!
Location: Gloucester and Home Based
Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week
Week 1- 08:00-16:00 Office Based
Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week)
Week 3 - 08:00-16:00 Office Based
Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week)
Purpose of the Role
Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.
Key Responsibilities
- Respond to customer queries via phone, email, chat, and letters.
- Update CRM systems with account changes and notes.
- Triage faults and schedule engineer visits.
- Assist with billing, payments, and account queries.
- Promote products and packages.
- Meet SLAs and KPIs to ensure high customer satisfaction.
- Collaborate with colleagues and contribute to team morale.
- Suggest relevant up-sell/cross-sell opportunities.
Essential:
- Strong communication and interpersonal skills.
- Confident IT skills.
- Ability to work in a fast-paced environment.
- Organised, self-motivated, and problem-solving mindset.
- Up to 12% bonus
- Annual cost-of-living pay review
- 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks
- Enhanced parental leave
- £1000 referral bonus
- Career development opportunities
- Award-winning inclusive culture
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