Customer Success Specialist

TicketSource is Hiring! Customer Success Specialist (Full\-Time \- 37\.5 hours)

Could you be our next Customer Success Specialist Superstar? Having achieved a 4\.9\-star rating on Trustpilot, TicketSource is looking for a new team member to deliver Oscar\-worthy service to our event organisers and ticket\-buying customers.

Our Customer Success Team is critical in representing TicketSource and is responsible for nurturing relationships with our ticket\-buying customers and event organiser clients. The role will be a blend of helping customers book event tickets, responding to booking queries, and assisting our event organisers with the TicketSource platform by providing support, guidance, and advice to ensure they get the most from our services. Whether communicating by phone, email, social media, or live chat, you will strive to exceed expectations and deliver a five\-star experience!

A passion for theatre, arts, music, or events is a bonus, but the key attributes we are looking for are strong communication skills (both written and spoken), the ability to listen and clearly understand an issue, to quickly become an expert in the TicketSource platform and be able to get to grips with technical features. A commitment to working hard but bringing your own sense of fun to the TicketSource Team is essential! And cake. We just love cake.

This is a full\-time, office\-based position in Penarth (we are not currently able to offer remote working for this role). You will work up to two evenings per week (until 7 pm), Saturdays on rotation, and occasional Sunday remote cover (no more than 2 hours). The salary is £25,293\.28 per annum, with access to the profit\-sharing scheme after six months.

Further Information / Applications

To receive a copy of the job description/person specification and to gain access to the online application portal, please contact us at:

Telephone: 0333 666 4466

Email: emma@ticketsource.com

Please also contact Emma if you have any questions about the vacancies or working at TicketSource.

Closing Date for Applications: Friday 10th July at 5 pm

About TicketSource

Launched in 2004 and proudly based in Penarth, TicketSource is a trusted online ticketing and box office management platform. From local community theatre productions to large\-scale festivals, thousands of event organisers across the UK, Europe, and America rely on us to power their events.

We are a dedicated, passionate team driven by a simple mission: to make event ticketing seamless, friendly, and stress\-free for both organisers and ticket buyers. At TicketSource, we don’t just provide software—we provide the human support that helps live events come to life.

Job Types: Full\-time, Permanent

Pay: £25,293\.28 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Free flu jabs


• Private medical insurance


• Profit sharing


• Sick pay

• Explain why this role is of interest to you.


• Do you have experience of working in a help desk or support environment?


• The job requires you to work up to two evening's per week (until 7pm) and Saturday's on rotation (approximately one in three Saturdays). Are you able to meet this requirement?

• customer service: 2 years (required)

• United Kingdom (required)

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