Customer Success Specialist
Your work environment
DIAGNOLY is a MedTech start\-up based in Lyon, France, on a mission to revolutionize fetal screening. Our AI\-powered software connects to ultrasound machines, analyzing exams in real time to help doctors detect complex fetal pathologies before birth. By significantly improving prenatal detection rates, our technology reduces the risk of lifelong disabilities, handicap, or lethal outcomes for concerned babies. As we grow across Europe, we are seeking an experienced and hands\-on Customer Success Specialist to ensure our healthcare customers receive world\-class onboarding, training and support.
Here’s what joining Diagnoly looks like:
- Close, hands\-on management, accessible and engaged, that encourages autonomy while supporting skills development
- A privileged work setting in the heart of Lyon
- A key role in an innovative MedTech start\-up with a strong mission
- A dynamic, collaborative team in a fast\-growing environment and company culture built on cohesion and high standards
- Competitive market salary with significant annual performance\-based bonuses
- "Cadre" status with a 218\-day work year \+ RTT,
- Quality health insurance and income protection coverage for you and your family, covered at 70%
As the key link between Diagnoly and our healthcare customers, you welcome new sites, train their teams, and make sure our solution is adopted and used every day in the clinical routine, in line with regulatory and quality standards.
Customer relationship
- Act as the primary point of contact for customers in Europe, with a strong focus on the DACH region,
- Build lasting relationships with hospitals, clinics and clinicians to ensure high satisfaction and active product usage,
- Travel across the DACH region and Europe to meet customers on site.
- Onboard new customers from start to finish: license activation, installation and connectivity,
- Support the integration of Fetoly into clinical workflows, including DICOM.
- Conduct online and on\-site product demonstrations,
- Train physicians and sonographers on the Fetoly solution,
- Work closely with our clinical experts in fetal medicine to keep our approach aligned with real clinical needs.
- Provide technical and clinical support and troubleshooting (DICOM, HDMI, tablets, Android/iOS),
- Track and document every customer interaction in HubSpot, ensuring proper follow\-up,
- Ensure all onboarding, training and support activities meet the regulatory and quality standards of a medical device.
Your best assets
Experience: You have previous experience in Customer Success, Support or Clinical Applications within healthcare or SaaS.
Hospital \& clinical environment: You have a good understanding of hospital workflows and IT requirements. Basic ultrasound knowledge is a strong plus.
Communication \& customer focus: You have strong communication skills and a customer\-oriented mindset, and you enjoy training clinicians and solving practical problems on site.
Language \& mobility: fluent in English , with proficiency in both French and German, you are willing to travel across the DACH region and Europe.
Recruitment process
If you're excited about making a real impact in prenatal care and working in a cutting\-edge AI\-driven start\-up, we'd love to hear from you! Please write to us at careers@diagnoly.com with your CV and a short motivation for this position.
A Diagnoly team member will review your application and if your profile matches our current needs, you will be contacted for an introductory phone call, followed up by an HR interview, a take\-home task to present in a follow up final interview with Diagnoly’s Leadership team.
*Diagnoly is committed to diversity and equal opportunity in recruitment. We welcome applications from all qualified candidates, regardless of gender, origin, or disability.*
Rémunération : 30 000,00€ à 40 000,00€ par an
Avantages
- Prise en charge du transport quotidien
- RTT
- Travail à domicile occasionnel
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