Customer Success Manager
Job details
80 \- 100%
Aarau, Morges
from \- per year
Reference number: 73514
Online since: 9/4/26
Customer Success Manager
80 \- 100% \| Aarau, Morges
As a Customer Success Manager (CSM) within our Cyber Defense Center, you play a critical role in helping our customers strengthen their cybersecurity posture and reduce cyber risk. You combine relationship management, security awareness, and outcome\-driven thinking to help customers get maximum value from our SOC, SIEM, SOAR, and incident response services.Join our team and defend the digital future with us! Your tasks Serve as the primary point of contact for assigned customers and build long\-term, trusted relationships Lead onboarding and implementation processes, ensuring smooth handover and early value realization Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape, business risks, and regulatory requirements Conduct regular security\-focused service reviews, including topics such as cyber risk and threat exposure overview, detection coverage and use\-case maturity or incident handling performance Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention Coordinate cross\-functional efforts to resolve issues and improve customer outcomes Lead renewal discussions in collaboration with Sales and identify growth opportunities aligned with customer needs Your skills Proven experience managing customers across the full lifecycle, from onboarding to renewal, in managed services, cybersecurity, IT services, or a technical SaaS environment Strong ability to understand complex products and services and translate capabilities into customer\-relevant use cases Experience working with customer success metrics such as adoption rates, NPS, customer satisfaction, churn risk indicators, and customer health scores Strong curiosity and genuine interest in cybersecurity, with initial experience and a willingness to deepen expertise in the field Proficiency using CRM systems (e.g. Dynamics), customer portals, and service reporting tools Excellent communication skills and comfort working with security stakeholders as well as non\-technical business partners Native\-level French and very good English, knowledge of German is an advantage
Job details
Employment type
80 \- 100%
Location
Aarau, Morges
Reference number
73514
Working environment
Informatics and digital business
Annual gross salary at 100%
\-
The actual salary may vary from this salary range depending on experience and skills
Contact
About Swiss Post Cybersecurity.
Swiss Post Cybersecurity provides security solutions to protect digital assets and data, all developed and operated in Switzerland. With about 150 employees, we support more than 350 customers in Europe. We are headquartered in Aarau, with offices in Morges and Luxembourg.
Formed in 2024 from terreActive and Hacknowledge, we are a subsidiary of Swiss Post.
Learn more Swiss Post Cybersecurity
The benefits for you at Swiss Post Cybersecurity.
Competitive base salary with a wide range of extra benefits, like
Half Fare Travelcard or contribution to a GA Travelcard
Minimum five weeks' holiday with increasing number of holiday days according to years of service
Free mobile phone subscription
Flexible working hours (annual working hours / flexitime)
Your application process.
1\. Pre\-selection
We will carefully review your application and get back to you within five working days.
2\. Initial telephone interview
In a short 10–15\-minute call, we would like to learn more about you and discuss the key points of your profile.
3\. Personal interview with HR
In the next step, we look forward to meeting you in person, either on site or via Teams. This gives you the chance to introduce yourself in more detail and get a deeper insight into the role.
4\. Final decision
You will receive the final decision and a potential offer within 2\-3 weeks after your trial day.
Diese Anzeige stammt von Indeed. Originalanzeige ansehen ↗