Customer Success Manager

Customer Success Manager

Location: EMEA

Job Type: Full\-time

Pay: £55,000\.00\-£70,000\.00 per year

About the Role

Optimum Retailing is looking for a Customer Success \& Account Manager to support clients

across EMEA and help drive successful adoption of our platform.

In this role, you will work closely with clients throughout their journey — from onboarding and training to ongoing support and relationship management. You will help clients confidently use the platform, integrate it into their day\-to\-day workflows, and maximize long\-term value.

This is a highly collaborative, client\-facing role that sits at the intersection of customer success, account management, business development, and product adoption. You’ll partner with both clients and internal teams across a variety of retail environments, making communication, adaptability, and relationship\-building key to success in the role.

We’re looking for someone who enjoys working with people, is eager to learn, and thrives in a fast\-paced environment. The ideal candidate is proactive, organized, solutions\-oriented, and comfortable managing multiple priorities while building strong client relationships.

Key Responsibilities

Client Onboarding

• Support onboarding for new and prospective clients from kickoff through initial adoption


• Help build and manage onboarding plans tailored to client goals and business needs


• Assist with platform setup validation and launch readiness activities


• Serve as a key point of contact during implementation, helping manage timelines and


• expectations


• Support smooth client transitions into ongoing day\-to\-day platform usage

• Deliver live training sessions for different user groups and teams


• Create and adapt training materials based on client needs


• Help client teams become confident and self\-sufficient platform users


• Provide refresher and ongoing training sessions to support continued adoption

• Monitor platform usage, engagement, and overall account health


• Identify opportunities to improve client adoption and engagement


• Support clients in integrating the platform into their daily workflows


• Build strong client relationships through regular communication and support


• Assist with account growth opportunities, demos, and ongoing client needs

• Share client feedback and insights with internal teams


• Work closely with product and technical teams on troubleshooting and issue resolution


• Collaborate internally on client priorities, risks, and opportunities

• Maintain accurate client documentation and activity tracking


• Manage multiple client accounts, timelines, and priorities simultaneously


• Contribute ideas to improve onboarding, training, and customer success processes


• Support product demos and business development efforts across EMEA

Skills \& Experience

• Experience in customer success, account management, retail, sales, client services, or


• another customer\-facing role


• Retail industry experience or exposure to retail environments preferred


• Experience managing client relationships or accounts is an asset


• Strong communication and presentation skills


• Comfortable leading client conversations, training sessions, and workshops


• Strong organizational and time management skills with the ability to manage multiple


• priorities


• Adaptable and proactive with a solutions\-focused mindset


• Comfortable learning new systems, technologies, and processes


• Ability to explain concepts clearly and confidently to non\-technical users

• Ability to quickly learn and navigate platforms and systems


• Strong troubleshooting and problem\-solving skills


• Comfortable working with data, configurations, and platform workflows

• Experience supporting clients, accounts, or customer relationships


• Experience working in retail, merchandising, store operations, or customer\-facing retail


• environments


• Exposure to software, SaaS, or technology platforms is an asset


• Commercial awareness and confidence supporting demos and client discussions


• Experience working with clients across EMEA is an asset

• Work with leading global retail brands across EMEA


• Be part of a collaborative and fast\-growing team


• Gain exposure to retail technology, customer success, and account management


• Opportunity to work cross\-functionally with product, technical, and commercial teams


• Dynamic, client\-facing role with variety and growth opportunities every day

Pay: £55,000\.00\-£70,000\.00 per year

Work Location: In person

This listing is from indeed. View original listing ↗