Customer Success Manager
<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>About Modo Energy</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is a rare chance to join a category-defining company at the moment it's scaling globally.</p></div><div>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.</p>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Do</strong></p>
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<li class="whitespace-normal break-words pl-2">Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start</li>
<li class="whitespace-normal break-words pl-2">Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product</li>
<li class="whitespace-normal break-words pl-2">Own product and methodology queries - be the expert customers turn to when they have a question</li>
<li class="whitespace-normal break-words pl-2">Run regular check-ins and training sessions with users across your accounts</li>
<li class="whitespace-normal break-words pl-2">Monitor account health and flag risk early</li>
<li class="whitespace-normal break-words pl-2">Feed customer insight and product feedback back into the business</li>
<li class="whitespace-normal break-words pl-2">Work closely with the account management team to ensure seamless customer support at every stage</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What We're Looking For</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em><strong>The Essentials</strong></em></p>
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<li class="whitespace-normal break-words pl-2">2–4 years in a customer success or account management role within a B2B SaaS environment</li>
<li class="whitespace-normal break-words pl-2">Demonstrated ability to drive product adoption and manage a portfolio of accounts</li>
<li class="whitespace-normal break-words pl-2">Strong product instinct - you get into the details, learn fast, and become the expert</li>
<li class="whitespace-normal break-words pl-2">Proactive approach to account health - you spot disengagement early and act on it</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em><strong>Nice To Have</strong></em></p>
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<li class="whitespace-normal break-words pl-2">Experience in energy, infrastructure, or data-driven research products</li>
<li class="whitespace-normal break-words pl-2">Familiarity with CS tools such as HubSpot, Intercom, or Gainsight</li>
<li class="whitespace-normal break-words pl-2">Exposure to energy markets or an appetite to develop it quickly</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Equal Opportunity & Legal</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you require assistance or a reasonable accommodation during the application or interview process, please contact us at <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="mailto:careers@modoenergy.com">careers@modoenergy.com</a>.</p>
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</div><div class="content-conclusion"><p><strong>What You Can Expect From Us</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're looking for people who want to do the best work of their careers. If that's you, we want to talk.</p></div>
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