Customer Success Manager:in (m/w/d)

Trustlocal is the go\-to platform for local services—think of us as the booking.com for local businesses. We’ve already conquered the Dutch market, and now we’re doing the same in Germany. To increase the pace in Berlin, we’re looking for a Team Lead who is part coach and part hands\-on.

We don’t need a desk\-manager; we need a “Player\-Coach” who knows the trenches but has the vision to build a smarter, faster, and more independent team.

Vollzeit · Berlin

What you'll actually do

• Lead the Crew: You’ll manage the CS department, making sure they’re motivated, challenged, and growing. You’re the one they go to for advice and the one who keeps the team spirit high.


• Get your hands dirty: You’re an expert in the CS game. Whether it’s a tricky retention call, a service onboarding, or a billing issue \- you’re not afraid to jump in and show how it’s done.


• Operationalize the AI\-First Model: You won’t just “use” tools; you’ll help us implement AI\-assisted workflows within your team. You provide the feedback loop to make sure our AI\-roadmap actually works in the real world, so we work more efficiently without losing the human touch.


• Own the Numbers: You keep an eye on Churn, active customer base, and CSAT. You also make sure the workload is balanced so nobody burns out while we scale.As a Customer Success Manager (m/f/d), you are the second personal Trustlocal contact for companies.


• You will contact customers acquired by the sales team and guide them through the onboarding process. You will explain

• Real Leadership: You’ve led teams before and know how to give feedback that actually sticks.


• CS Pros only: You’ve done it all—onboarding, support, upselling, and saving customers. You know HubSpot inside out.


• Problem Solver: If you see a process that’s broken (like our current capacity planning), you don’t wait for permission \- you propose a fix.


• AI\-Native Mindset: You don’t need to be an engineer, but you are “AI\-first” in how you think. You’ve ideally used or implemented tools like Gong, AI\-Gems, or automated CRM workflows to create leverage for yourself or the team.


• Language: Your German is at a native level (C2\), and you’re comfortable communicating in English.

• Compensation package consisting of a base salary \+ bonus


• 4 weeks of remote work/year


• We cover the cost of the Deutschlandticket (63€)


• Cultural onboarding week in Amsterdam


• We celebrate our successes! When team goals are met, Trustlocal invites you and the entire team to events. Whether it’s a city trip or a ski vacation, let us surprise you.


• Secure your pole position at a rapidly growing company.


• €1,000 training budget per year

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