via ats_greenhouse · 13. Mai 2026 ·vor 31 Tagen

Customer Success Manager

fieldwire
Austria (Remote) Remote
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<p><strong><em>Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.</em></strong></p>
<p><strong>Who we’re looking for</strong></p>
<p><span class="TextRun SCXW44000785 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44000785 BCX0">We are looking for </span><span class="NormalTextRun SCXW44000785 BCX0">construction</span><span class="NormalTextRun SCXW44000785 BCX0"> professionals that have experience using software to plan and manage </span><span class="NormalTextRun SCXW44000785 BCX0">construction</span><span class="NormalTextRun SCXW44000785 BCX0"> projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the </span><span class="NormalTextRun SCXW44000785 BCX0">construction</span><span class="NormalTextRun SCXW44000785 BCX0"> industry. Our C</span><span class="NormalTextRun SCXW44000785 BCX0">ustomer </span><span class="NormalTextRun SCXW44000785 BCX0">Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and </span><span class="NormalTextRun SCXW44000785 BCX0">Fieldwire</span><span class="NormalTextRun SCXW44000785 BCX0"> account expansion. </span></span><span class="EOP SCXW44000785 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">Who is Hilti</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":40,"335559739":0,"335559740":259}"> </span></p>
<p><span data-contrast="none">The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong>What you’ll be doing</strong></p>
<p><strong>The primary responsibilities for our next Customer Success Manager will be to:</strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.</span> </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build and maintain long-lasting relationships with Fieldwire clients. </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Assist the product team in identifying issues and communicating customer feedback for product improvements. </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">3+ years of professional construction experience, preferably with a combination of field and office management roles; </span><span data-contrast="none">with local construction experience in Germany</span> </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Fluency in German and English </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Location based in Austria </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Excellent presentation and communication skills </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Self-motivated and highly organized, with strong time management skills </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Diplomacy and patience when working through customer issues </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Comfortable communicating with anyone, from tradesmen to senior-level managers </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"> basic understanding of construction process from design to completion </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Ability to creatively brainstorm unique solutions to client issues relevant to their needs </li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Desire to learn in a dynamic startup environment<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Core competencies:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>

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