How many Management jobs are available in Bristol?

Currently 485 Management roles in Bristol on AlmostHired, across 161 different companies. Our data is updated daily.

Do Management roles offer remote work?

7% of Management roles in the UK allow remote work, either partial or full. To filter specifically for remote positions, use AlmostHired.

How do I know if I match this role?

Upload your CV — our AI compares your profile to the job requirements and gives you a precise match score, with matching and missing skills.

via indeed · 22 June 2026 ·today

Customer Success Manager

Fathom

Bristol

485 more jobs in Bristol.

Upload your CV and see which ones actually match you.

Upload CV

Customer Success Manager
----------------------------

Role description

The Customer Success Manager (CSM) owns the post\-onboarding relationship for a high\-volume portfolio of accounts across all verticals, ensuring clients receive exceptional service enabling the full value of Fathom’s products. By owning an efficient, one\-to\-many customer success model, the CSM will ensure a positive and seamless customer journey through proactive support, automated usage tracking, and scaled feedback loops.

Working under supervision from senior members of the Customer Experience (CX) team, the CSM acts as the internal Subject Matter Expert (SME) for the Engineering vertical. The role requires working closely with sales, marketing, technical teams, and other internal stakeholders to maintain CX data in CRMs, streamline data access, and identify new opportunities for product usage and improvements.

Responsibilities

Owning the post\-onboarding customer journey and relationship management for a high\-volume portfolio of accounts across all verticals.

Implementing a scaled, one\-to\-many customer success strategy to ensure consistent, high\-quality support and value realisation across a wide client base.

Driving feedback at scale through surveys, usage tracking, and dashboarding

Maintaining and optimising CX data and processes within CRMs, ensuring cross\-functional alignment.

Serving as the internal Subject Matter Expert (SME) for the Engineering vertical, understanding client needs to provide relevant recommendations.

Supporting the customer support function and providing training to customers and partners.

Acting as a customer advocate within Fathom by proactively feeding customer input into the product development process and supporting product testing.

Skills and experience

Must have

Minimum two years experience in a customer success, or closely related, role.

Experience driving customer success at scale (one\-to\-many), including building dashboards, tracking usage, and monitoring health scores.

Proficiency in CRM management and maintaining Customer Experience (CX) data.

Strong customer\-facing communication skills including empathy, active listening, and strong problem\-solving abilities.

Highly organised, self\-motivated, and skilled at managing competing priorities.

Attention to detail.

Desirable

Experience working within a SaaS or DaaS (Data\-as\-a\-Service) business.

Experience in environments with long sales cycles and high\-value product offerings.

Background, knowledge, or previous experience working within the Engineering sector.

Geographical information system (GIS) experience.

Coding experience (Python / R).

Experience using, and supporting customers using, APIs.

This listing is from indeed. View original listing ↗