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via indeed · 25. Mai 2026 ·vor 12 Tagen

Customer Success Manager

CLERA

München Vollzeit

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About the Role

We are a Y Combinator\-backed B2B SaaS startup building AI\-powered quote and order automation for distributors and manufacturers in sectors like HVAC, electrical, and building materials. As our first Customer Success Manager, you will own the entire post\-sales customer journey — from onboarding through expansion — and play a central role in shaping how customers derive value from our product. You'll work side\-by\-side with the CPO, sales, and engineering teams, making this a high\-impact, high\-visibility role at an early\-stage company with strong traction.

What You'll Do

Own the end\-to\-end customer journey: sales support, onboarding, adoption, retention, and expansion.

Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long\-term relationships.

Lead onboarding and implementation projects to ensure fast time\-to\-value and sustained engagement.

Run workshops and training sessions to accelerate product adoption and share best practices.

Translate customer feedback into actionable product insights and help shape the roadmap.

Help customers unlock measurable savings and efficiency gains; support them during key commercial negotiations.

Manage accounts to drive retention, growth, and strategic partnership depth.

Collaborate closely with CPO, sales, and engineering to ensure customer needs inform development priorities.

What We're Looking For

Required:

1\+ years of experience in customer success, account management, or client\-facing roles in SaaS, B2B, or consulting.

Excellent verbal and written communication skills; comfortable engaging confidently with C\-level stakeholders.

Proven ability to lead customer onboarding, drive product adoption, and manage renewal and retention through the post\-sales lifecycle.

Familiarity with SaaS metrics (health scores, CSAT, NPS, churn) and a data\-driven approach to customer success.

Experience with CRM platforms such as Salesforce or HubSpot.

Native German and fluent English — both required.

Willingness to work five days a week from our Munich office, with occasional customer travel.

Must be eligible to work in Germany without visa sponsorship (visa sponsorship is not available).

Nice to Have:

Domain knowledge in construction, HVAC, electrical, plumbing, or supply chain distribution.

Proactive, empathetic, and solution\-oriented mindset with a desire to build and grow with an early\-stage team.

Location \& Work Arrangement

This is a full\-time, on\-site role based in Munich, Germany. Occasional travel to customer sites is expected. Visa sponsorship is not available.

About the Company

We are a seed\-stage AI SaaS company (Y Combinator alumni) serving distributors and manufacturers across the trades and industrial supply sectors. Our platform automates inside sales workflows — including quote generation, email and voice request handling, and ERP integrations — helping sales teams focus on closing deals rather than back\-office tasks. We are GDPR\-compliant, ISO 27001 certified, and growing rapidly.

Diese Anzeige stammt von indeed. Originalanzeige ansehen ↗