Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
Join our fully remote, mission\-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.
Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.
About the role
We are looking for a dynamic and customer\-focused Customer Success Manager (CSM) to join our team.
In this role, you will own a portfolio of airline customers and be responsible for driving long\-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.
This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.
Fluency in French is a strong plus to support our international customer base.
Key responsibilities
Strategic Customer Ownership
- Own and manage a portfolio of key airline customers
- Build strong, trust\-based relationships with stakeholders across operations, IT, and management
- Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
- Lead regular business reviews and management meetings
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross\-sell opportunities (e.g. modules, integrations, services)
- Drive retention and expansion revenue within your customer portfolio
- Actively contribute to renewal processes and commercial discussions
- Support onboarding and implementation phases as a strategic counterpart
- Guide customers through integrations, data setup, and adoption best practices
- Collaborate with implementation teams to ensure a smooth transition into run mode
- Deliver targeted training sessions and workshops (remote \& on\-site)
- Enable customers to adopt new features and optimize their processes
- Promote best practices and continuous improvement
- Work closely with various teams
- Act as the voice of the customer internally
- Provide structured feedback to influence product development
Key competencies
- Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
- Experience working with SaaS products or complex B2B software solutions is a plus
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Strong stakeholder management and communication skills
- Ability to manage multiple customer relationships in a fast\-paced environment
- Commercial mindset with a focus on value creation and growth
- Proactive, ownership\-driven approach to customer success
- Highly organised and reliable
Language
- Fluent in English
- French is a strong plus
Expected Travel Needs
You should be willing to travel up to 20% a year to customer on\-site visits.
Hiring Process
- Recruiter Screen (45 mins)
- Interview with Hiring Manager (1 hour)
- Discussion with founder(s) and peer(s)
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.
Join us and be part of a team committed to shaping a zero\-waste future for aviation, where your ideas and passion truly matter.
Let’s talk!
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