via indeed · 5. Juni 2026 ·vor 1 Tag

Customer Success & Account Manager - Uber Direct (m/w/d), Germany

Uber
Berlin Vollzeit
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About the Role

As a Berlin\-based Customer Success \& Account Manager (m/w/d) for Uber Direct\-Uber's rapidly growing, multi\-billion\-dollar B2B last\-mile delivery vertical\-you will own the end\-to\-end lifecycle of a scaling portfolio of German enterprise partners, from e\-commerce players to major retailers. Sitting at the intersection of operational execution and commercial strategy, you will bridge the gap between a Customer Success Manager (m/w/d) and an Account Manager (m/w/d) by leading technical onboarding and operational excellence while simultaneously driving account retention and revenue growth. In this high\-impact role, you will act as a strategic partner to our merchants and collaborate closely with local Uber Eats teams, the central EMEA organization, and global cross\-functional counterparts to seamlessly connect digital storefronts directly to their final consumers.

What You Will Do

  • Partner \& Grow: Build trusted relationships with enterprise accounts to maximize retention and identify commercial upsell opportunities.

  • Onboard \& Launch: Project\-manage technical integration and operational onboarding to ensure flawless, low\-friction merchant go\-lives.

  • Analyze \& Optimize: Use data to track performance metrics, deliver business reviews, and identify commercial quick\-wins.

  • Solve Operations: Diagnose delivery friction points to implement immediate operational fixes and long\-term scalable solutions.

  • Advocate for Product: Act as the "Voice of the Customer," translating merchant feedback into actionable insights for internal product, engineering, and finance teams.

Qualifications
  • Experience: 3\+ years in Account Management, Customer Success, Operations, or B2B Sales, ideally within a high\-growth tech environment.

  • Client \& Tech Acumen: Proven track record managing enterprise accounts, with comfort navigating technical workflows (APIs, e\-commerce checkouts).

  • Analytical Skills: Strong data mindset; comfortable deriving insights and building reports using Google Sheets or Excel.

  • Mindset: Proactive, empathetic, and highly adaptable problem\-solver.

  • Languages: Full professional proficiency in both German and English is mandatory.

  • Pluses: Experience with SQL, Salesforce, or background knowledge in the logistics/on\-demand delivery space.

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