Customer Success/Account Manager

Account Manager/Learning Partner

• Reading


• Up to £45k basic plus 25% bonus (DOE)

A growing global learning and development business is seeking a Customer Success / Account Manager to join its expanding commercial team. This is an excellent opportunity for someone with experience in account management, customer success, or sales who is looking to build a long-term career within a fast-paced, international organisation.

In this role, you will manage and grow a portfolio of major, key global customers, building strong relationships from onboarding through to annual renewal. You will work closely with clients to understand their objectives, maximise engagement with learning solutions, and identify opportunities for further business growth. Acting as the main day-to-day contact for your customers, you will collaborate with internal teams across sales, professional services, content, technology, and customer success to deliver an outstanding client experience.

The successful candidate will have at least two years’ experience within account management, customer success, or a client-facing commercial role, along with strong communication and relationship-building skills. You should be highly organised, commercially minded, and confident managing multiple projects and stakeholders simultaneously. Experience using CRM systems and Microsoft Office applications is essential, and a proactive, self-motivated approach is key.

This position would suit an ambitious individual looking to progress within a growing, private equity-backed business that actively supports career development and internal progression. The company offers a collaborative and supportive environment, where employees are encouraged to contribute ideas, take ownership, and make a real impact on customer success and business growth.

Technical Skills:

• At least 2 years of Senior Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth


• Ambition to forge a career in a commercial role within a growing private equity backed business


• Willingness to learn new skills in customer growth, sales, negotiation and contracting


• Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows


• Strong presentation and communication skills with an ability to easily build rapport


• Autonomous attitude and ability to work well unsupervised


• Competent IT skills. Proficient in CRM/MS Excel / Word / PowerPoint / LinkedIn

Soft Skills:

• Strong organisational and time management skills to ensure deadlines are met while maintaining high-quality work.


• A team player who enjoys working with others and contributing to the success of the team.


• A strong sense of ownership and accountability

If you are interested in this opportunity and would like to find out more, please apply today or contact our recruitment team for a confidential discussion. Due to the high volume of applications, only shortlisted candidates will be contacted.

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