Customer Solutions Account Manager

Job Purpose

To deliver world class care to exceed our clients’ expectations and provide support to our ever\-growing client base across Ireland.

Job Overview

The role requires you to excel in enthusiasm and provide great client service as part of our account management team. We would like someone who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

Day\-to\-Day Responsibilities

• Take ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.


• Ensure all client queries, service issues and requests to cancel are thoroughly investigated and resolved in line with SLA through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention.


• Identify and pro\-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage.


• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice.


• Understand all client databases and systems to adequately investigate and respond to the client.


• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.


• Liaise with clients via written correspondence, telephone, and video calls.


• Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.


• Ensure all onboarding processes and procedures are adhered to.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives.

Job Type: Permanent

Pay: Up to €34,000\.00 per year

Work Location: In person

This listing is from indeed. View original listing ↗