Customer Services Representative

PET is an established well known Warehouse and Logistics Company that has been trading for 34 years, we deal with a variety of aspects from Palletways Network, General Haulage, Imports/Exports, Logistics and Warehousing of goods in our 75,000 sqft premises based in East Goscote.

We require a Customer Services Representative to join our busy and expanding company. This role would also require some involvement in transport coordination when needed.

Responsibilities:

• Mainly focusing on Customer relations, handling a wide variety of enquires and issues.


• Coordinating with other depots within the network to solve any customer/ driver issues.


• Make pro\-active calls to keep in touch with current customers.


• Customer Services and normal offices responsibilities from filing to spread sheets etc.


• Assisting in monitoring the progress of the entire operation.


• Occasionally helping to plan and organise the collections and deliveries as well as the loading of the night trunk vehicles.


• To be able to have open communication with warehouse staff and drivers.


• More opportunities and responsibilities to be gained as the business continues to grow.

Required skills:

• Experience in customer services and logistics is essential.


• Excellent organizational, multitasking and time management skills.


• Ability to work under pressure.


• Good IT knowledge, with an understanding of Microsoft Office programs and Outlook.


• Self\-motivated with ambition to grow with the business.


• Have ability to make decisions based on information received and to resolve problems using own initiative.


• To be able to work within a team and in a fast, busy office environment.


• Must have an exceptional telephone manner; handling calls professionally at all times.


• Ability to priorities work


• Excellent attention to detail.


• Ability to problem\-solve.


• Excellent communication skills.

This job would be office based, dealing with customers, suppliers and drivers. Training will be provided on an ongoing basis.

Hours are 9am until 5pm

Job Types: Full\-time, Permanent

Ability to commute/relocate:

• Leicester LE7 3XA: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (required)

Experience:

• Logistics: 1 year (preferred)


• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Job Types: Full\-time, Permanent

Pay: From £12\.71 per hour

Ability to commute/relocate:

• Leicester LE7 3XA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Logistics: 1 year (preferred)


• Customer service: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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