Customer Services / Internal Sales Co-ordinator
Reporting to the Internal Sales Manager, you will play a key role in supporting both the external and internal sales teams while delivering outstanding service to our international customer base. You will be responsible for ensuring the smooth processing of customer orders, providing administrative and commercial support, and building strong relationships with customers and colleagues across the business.
As part of a dynamic and fast\-paced team, you will act as a key point of contact for customers, helping to deliver a responsive, professional, and solutions\-focused service. You will work closely with sales, production, and logistics teams to ensure customer requirements are met and opportunities to enhance the customer experience are identified.
The successful candidate will be proactive, highly organised, and customer\-focused, with strong communication and IT skills. You will be confident building relationships at all levels, managing multiple priorities, and taking ownership of customer enquiries through to resolution. Previous experience in customer service, internal sales, or sales administration is desirable, together with a positive attitude and a willingness to contribute to the continued growth and success of the business.
- Process customer orders accurately and efficiently, ensuring all order details are entered correctly into company systems
- Respond promptly and professionally to customer enquiries regarding product availability, order status, shipping schedules, and invoicing.
- Collaborate with internal departments to ensure customer requirements and delivery timelines are achieved.
- Maintain accurate and up\-to\-date customer and order records, including delivery issues, amendments, and changes to customer requirements.
- Raise purchase orders for export transportation and coordinate with hauliers to manage collection and delivery schedules.
- Prepare commercial invoices, packing lists, customs documentation, and other export\-related paperwork in compliance with customer and regulatory requirements.
- Support the Internal Sales Manager and wider Sales Team in the preparation of weekly and monthly sales performance reports.
- Assist the Sales Team with quotation preparation, customer follow\-up activities, and CRM system administration.
- Act as the primary point of contact for designated customer accounts, delivering a responsive, professional, and solutions\-focused service.
- Identify opportunities to strengthen customer relationships through cross\-selling and upselling of products and services where appropriate.
- Take ownership of customer enquiries and issues, proactively driving them through to successful resolution
Working Hours
- 39 hours per week
- 8\.00am – 5\.00pm Monday \- Thursday (1hr lunch)
- 8\.00am – 4pm Friday (1 hr lunch)
Benefits:
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On\-site parking
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