Customer Services Co-ordinator
INFINITE FIRE & SECURITY LIMITED
Barnsley
Full-time
This listing is from Indeed
Overview
We are seeking a dedicated and enthusiastic Customer Service Coordinator to join our team. This role is pivotal in ensuring customer satisfaction and maintaining effective communication between our clients and the company. The ideal candidate will possess strong communication skills, and a "can do" attitude.
Main Duties
- Establishing productive engineer schedules to ensure optimum efficiency.
- To deliver accurate, effective, and efficient services to ensure customers are satisfied with the service provision.
- Help deliver level of operating performance that enables retention of existing contractual agreements, and a solid base and reputation to gain further business.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Manage large amounts of incoming phone calls and directing those calls accordingly.
- Identify and assess customers’ needs to achieve satisfaction.
- Excellent organisational skills ensuring ability to work to priorities.
- Meticulous attention to detail with the ability to multi\-task.
- Strong analytical skills with the ability to assess situations and provide appropriate solutions.
- Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
- Experience in data entry with a keen eye for detail to ensure accuracy in records.
- Prior experience in a customer service role is preferred.
- Ability to work independently as well as part of a team in a fast\-paced environment.
- A positive attitude with a commitment to providing outstanding customer service.
Job Type: Full\-time
Pay: £27,880\.00\-£29,000\.00 per year
Benefits:
- Company pension
- Free parking
- On\-site parking
- Private medical insurance
- Customer service: 3 years (required)
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