Customer Services Administrator North Birmingham
Customer Services AdministratorNorth BirminghamSalary up to £26,000Immediate Start Available
Our client is recruiting ...
Are you an experienced Customer Service Administrator looking for your next opportunity?
Do you enjoy helping customers, solving problems and working in a busy office environment where no two days are the same?
Elite Personnel is recruiting for a Customer Services Administrator to join a successful and growing business based in North Birmingham. This is an excellent opportunity for someone with previous customer service and administration experience who is looking to join a friendly and supportive team.
Key Responsibilities • Providing excellent customer service via telephone, email and online enquiries
- Managing customer orders and updating information accurately on the company system
- Handling customer queries and resolving issues efficiently and professionally
- Processing customer requests and maintaining accurate records
- Liaising with internal departments to ensure customer requirements are met
- Monitoring shared inboxes and responding to enquiries in a timely manner
- Supporting customers with account information and online services
- Coordinating deliveries and resolving any delivery-related queries
- Processing returns, refunds and customer requests where required
- Maintaining accurate customer and order data
- Assisting with general administration duties to support the wider team
- Building strong relationships with customers and providing a positive customer experience at all times
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise workloads
- Good IT skills, including Microsoft Office and Excel
- Ability to work effectively in a fast-paced environment
- Positive, proactive and professional approach
- Strong attention to detail
Immediate Start Available
Free On-Site Parking
25 Days Holiday plus Bank Holidays
Company Pension Scheme
Friendly and Supportive Team Environment
Excellent Career Development Opportunities
Early finish on Friday !
If you're a confident and organised Customer Services Administrator looking for your next challenge, we'd love to hear from you.
Please note due to application we will reply to you if your application is successful within 24 hours for the next stage -we will also require a copy of your UK rights to work thank you
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