Customer Service Specialist (German Speaking)

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology\-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end\-to\-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line\-haul transportation, last\-mile delivery, bulky items logistics, cold chain, and cross\-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross\-border movement. Today, we operate 130\+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people\-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast\-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high\-quality results in a fast\-paced, dynamic environment.

Responsibilities
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• Monitor and oversee work order execution in real time to ensure timely, accurate, and service\-oriented completion.


• Coordinate closely with drivers, warehouse teams, customers, and internal cross\-functional departments to maintain seamless day\-to\-day operations.


• Communicate proactive and accurate status updates to all relevant stakeholders throughout the work order lifecycle.


• Identify, investigate, and resolve operational exceptions, including incorrect addresses, cargo discrepancies, and transportation delays.


• Escalate critical issues when necessary and ensure fast, effective resolution to minimize operational disruptions.


• Maintain high service quality standards while supporting continuous operational efficiency and customer satisfaction.


• Collaborate with internal teams to improve processes, optimize workflows, and enhance overall operational performance.


• Work onsite at Steinbrinkstraße 3, 46145 Oberhausen, Germany

Minimum Qualifications
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• Advanced fluency in German (C1/C2\) and business fluency in English (B2/C1\)


• 1\+ years of experience in an customer service, administrative, or coordination role.


• Strong analytical and problem\-solving skills with an attention to detail.


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).


• Ability to work independently and as part of a team in a fast\-paced, dynamic environment.

*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.

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