Customer Service & Sales Representative - German - Lisbon

Position: Customer Service \& Sales Representative

Location: Lisbon, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.


• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.


• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.


• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.


• Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.


• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.


• Offer feedback to improve service processes and contribute to team knowledge sharing.

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)


• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).


• Basic understanding of customer service principles and the ability to follow standard procedures.


• Ability to quickly learn new software and technologies


• Previous experience in sales is a plus


• Previous experience in Customer Service (preferable)


• Effective problem\-solving skills and the ability to work collaboratively in a team\-oriented environment.


• Organized, detail\-oriented, and able to manage multiple tasks simultaneously.


• Willingness to learn and adapt in a fast\-paced or evolving support environment.

• Competitive salary with performance\-based incentives


• Professional growth opportunities within the BPO industry


• Collaborative and supportive work environment


• Access to exclusive travel perks and discounts


• And much more!

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