Customer Service Representative

Spear is seeking a passionate and reliable remote Customer Service Representative.

You would be required to be in New York for three weeks of training.

INTRINSIC RESPONSIBILITIES: 
 
Serve as a liaison between patients and therapist with a focus on customer service and providing accessibility to care. Facilitate patient visits and appointment scheduling for therapists.  Handle all aspects of appointment scheduling, including accurate data entry, answering incoming phone calls, handling online appointment requests and contact requests.  Customer Service Representatives are expected to be proficient in all the aforementioned areas.

Qualifications

• Previous customer service experience.


• Someone who is hospitable, welcoming, and team-orientated.


• Strong communication skills and ability to multi-task.


• A strong attention to detail and willingness to grow.


• BA.BS degree preferred, not required.

What We Offer

• We know that exceptional patient service can only be achieved when our team is well cared for.


• We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:


• One Medical paid membership. Learn more at onemedical.com/business


• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.


• Medical, Dental, Vision Benefits, Commuter FSA Plan.


• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation


• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health 


• Commuter FSA Plans – pretax savings plans for travel to & from work


• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.


• Company Events - Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations.


• Ability to use computer keyboard 90% of each workday.


• Hearing acuity to communicate over the telephone.


• Visual acuity to read information on computer screen.


• The ability to sit, stand, walk for extended periods of time


• Occasionally lift 10 pounds floor to waist

This listing is from ats_lever. View original listing ↗