Customer Service Representative Prom - Firenze Aeroporto

Job title / Reporting to:

The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

Job purpose:

The primary goal for a CSR Prom is to provide excellent customer service experience.

This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.

Key\-result areas:

• Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.


• Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.


• Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.


• Coordinates the check\-in operations and plays, occasionally, activities of handling the vehicle in the car park.


• Maximize profit by offering services and ancillary products to Customers.

High School Graduation or University education.

Professional Experience:

Previous sales and customer service experience.

Knowledge :

• Fluent Level of English (\+ second language)


• Microsoft Office


• Full Driving License

• Excellent organizational and time management skills


• To be proactive


• Problem solving


• Effective Communication


• Ability to work well as a team with 100% customer focus


• Selling proposition


• Ability to work in a fast work environment with a variety of tasks


• Ability to demonstrate professionalism, enthusiasm, and outstanding communication


• Enthusiastic, flexible and positive attitude towards selling.


• Customer oriented to guarantee a high\-quality level of customer service, in compliance with Company policies and procedures.


• Flexibility to work days, nights, weekends and on bank holidays

Questo annuncio proviene da indeed. Vedi l'annuncio originale ↗