Customer Service Representative (Fixed-term)

Key accountabilities include:

• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.


• Raise orders and for machines projects / process invoices for staged payment deliveries.


• Confirm price with customer prior to order.


• Invoice Customers including consignment stock / rentals….


• Follow instructions of your top management regarding prices evolutions and various other prices instructions.


• Manage customers’ expectations in term of lead times and pro\-actively chasing up backorder items


• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )


• Provide customers with requests for datasheets, account creation etc


• Support external sales with customer reports / scorecards


• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc


• Follow MR (material return process) for material (defective, wrong deliveries……)


• Raise any credit notes for material returns / price discrepancies


• Check lead times of products with supply chain


• Deal with invoice queries / chase overdue debt


• Set up new accounts / send customer credit application forms


• When in place keep CRM updated

• Ideally a bachelor's degree plus 2 years of specialization in sales,


• Commercial Acumen.


• Customer oriented


• Resilience


• Attentiveness


• Empathy


• Professional phone manner.


• Autonomous, organized, motivated and team orientated.


• ERP and CRM experience


• Profit / Achievement orientated.


• Systematically practicing the exchange and sharing of information,


• Internet generation,


• Good knowledge and competency with Windows environment,


• Interest for technical equipment,


• Ability to solve problems


• Perfect Dutch speaker mandatory,


• English mandatory,


• Proficiency in French is a plus.

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