Customer Service Representative
About Bone Dry Roofing:
Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Customer Service Representative to join our growing family.
Benefits & Compensation
- Pay range of $15-$17 hourly dependent on experience
- Weekend work schedule of: Friday thru Monday from 7:00am to 6:00pm EST with 1 hour lunch break
- Medical, Dental, and Vision Insurance plans available to full-time employees
- Company Paid Life, & Short-Term Disability Insurance up to a specified amount
- +More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans
- 401K Plan with Company Match
- Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)
- Weekly Pay
- Opportunities for career advancement and skill development
Bone Dry Roofing is seeking an onsite Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. This role is committed to exceptional customer service and is an essential part of a values-driven organization built on integrity, accountability, teamwork, and customer service excellence.
Responsibilities
- Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
- Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Understanding of company products, services, and policies.
- Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services.
- Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
- Adhering to all company policies and procedures
- Assist in other administrative duties as requested
- High School Diploma or equivalent.
- 2-3 years of call center experience with telephone systems and technology.
- English language proficiency required and bilingual for spanish is a plus
- Strong and accurate typing skills with a typing speed of 50+ words/minutes required
- Ability to pass a background check and pre-employment drug screening
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Consistent focus on delivering professional customer service
- Ability to multitask and remain composed in a busy office setting
This is a weekend (Friday thru Monday) position that requires working onsite at our Indianapolis office.
This is not a remote position.
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