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via Reed · 24 September 2026 ·5 days ago

Customer Service Planner (Engineering / Coordination)

Ernest Gordon Recruitment Limited

Lincolnshire Full-time GBP 35,000 – 40,000

This listing is from Reed

View original listing ↗

£35,000 - £40,000 + KPI Related Annual Bonus + 36 days Holiday + Christmas Shutdown + Birthday Week Friday Off + Company Benefits

Blankney, Lincolnshire

Are you an organised and customer-focused Service Coordinator, Planner or Engineering professional looking for a varied office-based role where you can take ownership of customer requirements, engineer schedules and service delivery?

Join a specialist machinery business where you'll be the central link between customers, Service Engineers and internal teams, coordinating installations, machine downtime and service requirements while ensuring the right engineer is in the right place at the right time.

Working closely with the Service Team Leader and Operations team, you'll manage daily and forward planning, respond to customer requirements and solve scheduling issues as they arise. You'll have real responsibility for keeping a busy service operation running efficiently.

This role would suit a Service Coordinator or Engineering Administrator looking for a hands-on coordination role within a technical environment.

The Role:

Coordinate daily and forward planning of Service Engineers

Plan installation works, machine downtime and customer requirements

Create work orders and allocate engineers to customer sites

Act as a key point of contact for customers requiring engineering support

Process timesheets and overtime

Maintain accurate records across the CMMS system

The Person:

Experience in planning, coordination, customer service or administration

Experience in a service role within the engineering sector

Full UK driving licence

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH27449

Keywords: Customer Service Planner, Service Planner, Service Coordinator, Customer Service, Service Operations, Customer Support, Operations Coordinator, Planning, Logistics, Blankney, Lincolnshire

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

This listing is from Reed. View original listing ↗

Customer Service Planner (Engineering / Coordination)

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