Customer Service Officer

Customer Service Officer

Location - Bristol

Salary - £13.50 per hour

Immediate start

6-week assignment with possible extension

The Role

We are recruiting for a Customer Service Officer to join a busy and fast-paced team, acting as the first point of contact for a wide range of customer enquiries. This is an excellent opportunity for someone who is passionate about delivering high-quality service and resolving issues efficiently.

You will provide a comprehensive, one-stop service to customers, ensuring all enquiries are handled professionally from initial contact through to resolution.

Key Responsibilities

• Deliver a high-quality, customer-focused service across multiple channels including phone, email, online, and face-to-face


• Handle a wide variety of customer enquiries, providing clear and accurate guidance


• Accurately log and assess requests, ensuring appropriate actions and priorities are assigned


• Liaise with internal teams and external partners to resolve queries effectively


• Manage challenging situations calmly, including complaints and sensitive cases


• Maintain accurate records and ensure all data is handled in line with data protection requirements


• Work towards individual and team performance targets

• Previous experience in a customer service environment


• Strong communication skills, both written and verbal


• Ability to manage multiple tasks in a fast-paced setting


• Confident handling difficult or sensitive situations


• Good administrative and IT skills, including Microsoft Office


• A proactive and problem-solving approach


• Understanding of confidentiality and data protection

• Experience working in a high-volume or contact centre environment


• Experience coordinating or progressing service requests

You will be customer-focused with a positive, can-do attitude. You will be calm under pressure, resilient, and highly organised with strong attention to detail. You will also be a team player who is committed to delivering excellent service.

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