Customer Service

Customer Service Coordinator / Support
Northamptonshire (Office-Based)
Permanent
Full-Time
Salary: £24000 - £28000

Macildowie are working with this client based in Northamptonshire to recruit a Customer Service Coordinator to join a growing organisation operating within the environmental services and sustainability sector.

This is a fantastic opportunity for a customer-focused professional who enjoys working in a fast-paced environment and wants to be part of a business that is committed to helping clients achieve their sustainability goals. The successful candidate will play a key role in coordinating customer requirements, supporting operational delivery, and ensuring an exceptional service experience from start to finish.

Key Responsibilities:

• Prioritise and process customer orders, requests and enquiries received via telephone and email


• Maintain regular communication with active client sites to ensure service delivery standards are achieved


• Investigate and resolve customer queries and complaints in a timely and professional manner


• Maintain accurate customer records and update internal systems accordingly


• Escalate any customer or supplier concerns to senior management when required


• Support the wider team with operational processes and administrative activities


• Assist with diary management, scheduling and maintaining accurate filing systems


• Ensure all internal procedures and compliance requirements are followed consistently


• Contribute positively towards continuous improvement initiatives across the business

• Previous experience within a customer service, coordinator or administration role


• Strong communication skills, both written and verbal


• Highly organised with excellent attention to detail


• Comfortable managing multiple priorities in a busy environment


• A proactive problem-solver with a customer-first approach


• Strong IT skills, including Microsoft Office applications


• Able to work effectively both independently and as part of a team

This role offers genuine career development opportunities within a growing and values-led organisation. You will join a collaborative team environment where customer service excellence, sustainability and continuous improvement are at the heart of everything they do.

For more information or to apply, please get in touch with Macildowie Recruitment.

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